Delete your account

Delete in the mobile app

Open the menu, choose Settings, then choose Delete Account. The app may ask you to sign in again before completing the request.

Request deletion on the web

Send the request from the email address registered to your account. We may ask you to verify account ownership before deletion.

What is deleted

We delete the account and associated active-system data, including profile and birth data, chat history, calendar data, biometric samples and digests, plus any account-linked records in the retired legacy biometric table. Deletion normally completes within 48 hours after identity verification and resolution of any account blockers.

Records required for legal, tax, fraud-prevention, subscription, or physical-order obligations may be retained as described in our Privacy Policy.

Before deleting

Cancel any active Apple App Store or Google Play subscription first. Deleting your account does not by itself cancel a store subscription. Accounts with active subscriptions or physical-order records require support review so access, refunds, and legally required records are handled correctly.

For help, visit the contact page.