Common Questions
These are the fastest answers to the questions people ask most often.
Login and Account
I Can't Log In
Try these steps if your email or password is not letting you into your account.
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Login and Account
I Forgot My Password
Use the reset link from the Login page to set a new password.
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Login and Account
I Never Got My Verification Email
Check spam, promotions, and resend options if your verification email is missing.
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Book and Library
I Bought the Book but I Can't Open the Library
Try these steps if you paid for the book but the library still looks locked.
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Book and Library
Why Am I Only Seeing Preview Access?
Preview mode usually means you are not in the full-access version yet.
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Book and Library
Where Do I Read the Book?
Open the digital book from the Library area after you sign in.
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Book and Library
Where Do I Listen to the Audiobook?
Open the audiobook from the Library after you sign in.
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Book and Library
My Download Link Is Not Working
Try a fresh protected link if your book download did not open correctly.
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Billing and Payments
I Was Charged but I Do Not See Access Yet
If you were charged but your product still looks locked, start here.
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Billing and Payments
How Do I Manage My Subscription?
Use your account settings to open subscription tools when they are available.
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App Install
What Is a PWA? Do I Have to Install It?
A PWA is an optional app-style version of the site. You do not have to install it.
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App Install
Is It Safe to Install the App?
The install option is there to make the site easier to open. It is optional.
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